What information do we collect?
We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms and Condition
Ras Al Khor Ind 2, street 7, unit 7, office SD-11
Dubai, POBOX: 294116
United Arab Emirates
partsouq.com parts are returnable provided they have not been installed, used or damaged and are returned within 14 days of receiving your order. You will lose shipping (actual shipping charges if you received free shipping) and there will be a Restocking Fee of 20% (10$ minimum) on ALL returned parts. Parts returned as used or incomplete, or parts returned to a different address will receive no refund. Parts that are returned as wrong parts or defective are subject to a full restocking fee. Parts returned as wrong part or defective will be subject to the rules above. Installed parts returned as defective or wrong, without prior approval by our staff, will not be refunded. Parts returned after 30 days will not be refunded. No exceptions. Please keep your tracking information send a copy tracking number to [email protected], this is your proof of return.
partsouq.com has a right to refund money the same way it has been received. If parts were not available in stock or supplied less quantity - funds will be returned back including shipping charges for each item. partsouq.com has a right to supply less quantity or cancel the order completely. We do not refund difference for parts, that were supplied as substitutions and if they are cheaper originally.
Customer has a right to cancel order if the order has not been shipped yet. If status of the order is showing status "Paid" in this case customer has a right to cancel order and will receive a full refund without any charges.If order has being shipped already, you can request the "Return" please refer to Return Policy.
In certain cases, PartSouq reserve the right to reject cancelation, if the items are ordered to "Remote dealer branch" in that case, we cannot cancel the order, if any of the items in your order has such items.
All shipments are fully covered by insurance. partsouq.com makes all efforts to ensure that your parcel arrives to you in perfect condition. partsouq.com will not be held liable for any damages that may occur during shipping to "Freight Forwarders". partsouq.com shall not be responsible for any late shipments. All shipping dates are given as approximate. Buyer shall not be entitled to charge-backs, reductions of price, or other offsets as result of late shipment or failure to deliver in estimated time of delivery. You agree not to refuse ANY shipments for any reason. Refused shipments will be subject to additional shipping charges before replacement items are sent. We ship almost to 180 countries in our list of supply chain. Be informed in some cases,small items might be missing original packing, due to bulk supply from manufacturer (items like bolts, nuts, bushes etc...) We deal with such well known companies as FedEx, TNT, DHL, EMS and Emirates Post (for Registered Parcel's). In most cases we dispatch parcels in 1-3 working days, if its an stock items. Glass(like windshields, side door glass) items requires wooden crate, subject to extra fee from 50-200 USD depends up on the sizes and destination country.
All damages or defective items should be informed to our email: info (at) partsouq.com within 14 days from time of receiving package. Otherwise PartSouq insurance team will not cover the loss.
Governing Law / Jurisdiction
The Agreements are subject to the laws of the state of Dubai, United Arab Emirates, without regard to choice or conflicts of law principles. Further, you and PS AUTO GOODS WHOLESALERS LLC agree to the jurisdiction of the United Arab Emirates to resolve any dispute, claim, or controversy that relates to or arises in connection with the Agreements.
If you have register account directly on partsouq.com, partsouq.com acts as data controller. In this case, we will delete all account data upon request (via email to [email protected]) or upon closure of your account. This data is deleted from the system immediately and cannot be recovered by any users or partsouq.com employees after this point. Data which has been deleted or otherwise destroyed can not be recovered at any time.