• Faq

FAQ

  1. What is PartSouq.com?

    PartSouq.com is a trade mark of “PS AUTO GOODS WHOLESALERS L.L.C.” Located in Dubai, United Arab Emirates Being a professional supplier of Automotive parts all over the world for over 7 years. We are dedicated to suite needs and requirements of every customer.

  2. Where do you get parts from?

    We have a extended chain of over 300 suppliers all over the world , an approximate data base of 30 000 000 line items in the system being renewed and kept up to date on daily basis to insure maximum accuracy of prices and stocks displayed on the website.

  3. Why your prices are attractive?

    Spare parts business is one of the fastest growing markets in the worlds and Part Souq is strongly influenced by many factors that affecting the market. One of them is: As a result of your compounded orders that allows us to exponentially growing our operations in the region and all over the world allows us to renegotiate over the prices and stocks available to us with world biggest suppliers of spare parts to finally apply the same rebates and discounts on our regular customers.

  4. Do you keep parts in stock?

    No, we have a strong supply chain with our sources, we get items "just in time", if they are available with our intrusted suppliers. We have versatile logistics experience that allows us to deliver goods right on time.

  5. How fast you can ship?

    Normally we ship items on the next business day after placing the order. Cut off time for placing your orders is 5 pm. Time period to the Shipment of the order depends on how distant our supplier is to our nearest warehouse.(see the column in search "ships in days") Example: if you have multiple items from the same order to be ordered and consolidated with different "ship in time", we will delay your shipment until all goods from the same order will be delivered to us and consolidated as one shipment.

  6. What type of payments do you accept?

    We are accepting all major credit cards Visa/Mastercard/Amex, as well PayPal/ApplePay/GooglePay are accepted. If you have any comments or suggestions regarding payment methods, please feel free to contact us: [email protected]

  7. What shipping method do you use?

    We use only well known and trusted courier companies as DHL,TNT,UPS etc., By choosing your country you will be able to get a choice of different shipping method and prices .All our goods are shipped by AIR and each parcel has its own tracking number, which assures unmistaken and assured delivery of your goods.

  8. Can you ship to my country?

    We are covering almost 160 countries across the globe. You will be able to choose all of this countries as an option in your “Shipping” menu.

  9. How do i find part number that i need to order?

    You can get part number from our available online catalogues or your local dealer as well as any other Electronic Part Catalogue and request its availability and price with us. Right now there is Toyota and Lexus catalogues available for your free of cost usage on our website,in the nearest future will be adding some more catalogus to our database.

  10. Is it secured to work with PartSouq.com?

    Our platform developed with a best professionals in this field, we will never share any information with third parties, except courier companies for delivery purposes only. Your payments are handled by PayPal, with 128 bit encryption, we do not have any access to your private payment information.

  11. Are your parts Genuine?

    Yes, we sell only genuine parts and certified aftermarket parts, in the “Search Result” please have a look on the brands when you are choosing any part from our extensive range.

  12. What brands can you supply?

    Main field of our focus are brands from Japanese and Korean manufacturers, furthermore we are able to supply some of most popular running items for European brands.

  13. Who pays duties/taxes/broker/admin fee ?

    Buyer is responsible to pay any duties / taxes / fees / admin fee or any related fee to your shipment, what may applicable in destination country, PartSouq does not hold any responsibility for that, you are paying item cost + shipping charges only. if you wish to know what are those charges in advance, prior ordering, please reach out to your local DHL/Fedex/Aramex office.